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Contact Centre Agent – Workforce Group

Workforce Group – Is a leading provider of Information, and Communication Technology solutions services across West, Central, and Eastern Africa, especially cloud services, enabling SMEs to exploit cloud services for commerce and management.

They are currently seeking to recruit suitably qualified candidates to fill the position below:

Job Title: Contact Centre Agent

Job Type: Full-Time

Location: Lekki, Lagos

Application Deadline: 4th August, 2017

Job Description

  • We are currently seeking Contact Centre Agents for a telemarketing job at our head office in Lekki, Lagos.
  • Contact Centre Agents are expected to sell software subscription packages to various kinds of SMEs within Lagos.
  • Contact Centre Agents are expected to sell 20 – 30 subscription packages to SMEs and event planners very month.
  • They will earn a basic pay of N20, 000 and a 20% commission each subscription that is sold.


  • Cold calling customers to inform them of the benefits of becoming an active subscriber.
  • Build strong relationship with clients, gather feedback and effectively inform potential Clients.
  • Convert business leads into sales by building a relationship with potential clients and relating software benefits into solutions for their businesses.
  • Follow up on all existing subscribers and gather feedback.
  • Adequately resolve all customers’ complaints and provide adequate information on all inquiries.
  • Keep accurate data on potential clients and pass it on to the Sales Agents to enable them efficiently convert leads into sales.


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